Lifetime Warranty
Our commitment to quality craftsmanship extends beyond the sale. Every Creative Leather Design product is backed by our comprehensive lifetime warranty.
What's Covered
Stitch Quality
All stitching and seam work for the lifetime of the product
Hardware Durability
All metal hardware including buckles, rivets, and zippers
Structural Integrity
The overall construction and shape retention of your item
Material Quality
Defects in leather quality or material separation
What's Not Covered
Normal Wear & Patina
Natural leather aging and character development over time
Accidental Damage
Cuts, burns, or damage from accidents or misuse
Water Damage
Damage from excessive water exposure or improper care
Color Transfer
Dye transfer from clothing or other materials
How to File a Warranty Claim
Contact Us
Email us at steve@creativeleatherdesign.com with photos of the issue and your order number
Evaluation
We'll assess the issue and determine if it's covered under warranty
Resolution
Repair, replacement, or credit issued based on the specific situation
Frequently Asked Questions
How long does the warranty last?
Our warranty covers your product for its entire lifetime - as long as you own it, we'll stand behind its quality.
Do I need to register my product?
No registration is required. We keep records of all purchases, so simply keep your order confirmation email.
What if I purchased from a retailer?
Our warranty applies to all authentic Creative Leather Design products, regardless of where they were purchased.
How long does the repair process take?
Most repairs are completed within 2-3 weeks, including shipping time. We'll provide updates throughout the process.